Política de reembolso

Return & Refund Policy

You have 15 calendar days from the date of receiving your order to request a return.

Return Conditions

To be eligible for a return, the item must:

  • Be in the same condition as when it was delivered
  • Not have been used beyond what is necessary to check its nature, features, and functionality
  • Include all original tags, accessories, and packaging
  • Be accompanied by proof of purchase

How to Initiate a Return

To start a return, please contact us first at:
📧 vmtechhouse@yahoo.com

Returns must be sent to the following address:
📍 Calle Nicaragua 56 2-2, Almería, Spain 04007

Returns sent without prior authorization will not be accepted.

Unless otherwise stated, return shipping costs are the customer’s responsibility.

Damages, Defects, or Wrong Items

Please check your order upon receipt.
If the product is defective, damaged, or does not match your order, contact us immediately so we can assess the situation and provide a suitable solution at no additional cost to you.

Items Excluded from Returns

The following items cannot be returned:

  • Customized or made-to-order products
  • Perishable items
  • Personal hygiene or care items once unsealed
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

If you have any questions about a specific product, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.
If you want a different product, you must return the original item and place a new order once the return is approved.

Right of Withdrawal (European Union)

If your order is shipped to an EU country, you have the right to withdraw from the contract within 14 calendar days, without giving any reason, according to current regulations.

This right is subject to the same conditions stated above.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • The refund will be made using the same payment method used for the purchase
  • Refunds will be processed within 10 business days from approval

Please note that your bank or card issuer may take additional time to reflect the refund.

If more than 15 business days have passed since the refund was approved, contact us at:
📧 vmtechhouse@yahoo.com